Privacy Policy

Who we are

DeccanStack makes online software for small businesses and is run from Hyderabad, Telangana, India. This policy explains how we handle personal data when you use our software or visit deccanstack.com or deccanstack.in. For any privacy question, write to hello@deccanstack.com.

What we collect

• Account details: your name, business name, phone number, email address, city and GST number if you give it.
• Business data you enter: products, rates, recipes, customer names and numbers, quotations, bookings and payment records.
• Payment information: payments are handled by our payment partners, such as Razorpay or Cashfree. We receive the amount, status and a payment reference. We never receive or store your full card number, UPI PIN or bank login.
• Technical information: IP address, browser and device type, and activity logs we use for security and fixing problems.
• Messages: anything you send us by email or other support channels.

Our website

deccanstack.com does not use advertising or tracking cookies. The website loads its fonts from Google Fonts, so your browser connects to Google's servers and Google receives your IP address when you visit.

How we use it

• To provide the software and set up your account, including loading your rates or recipes.
• To bill you, send invoices and process refunds.
• To answer support requests.
• To keep the service secure and prevent fraud or misuse.
• To send service messages, such as renewal reminders and notices about changes.
• To improve DeccanStack, using combined information that does not identify you.

We only send marketing messages if you agree to receive them, and you can stop them at any time.

Your customers' information

When you add your own customers' details to DeccanStack, you decide what to add and why. We handle that information on your behalf, only to run the service for you. You are responsible for having the right to share it with us.

Who we share it with

We do not sell personal data. We share it only with:

• payment partners that process your payments;
• hosting, storage and email providers that help us run DeccanStack;
• messaging providers, when you choose to send quotations or reminders through them;
• professional advisers such as our accountant or lawyer, where needed;
• government authorities, when the law requires it.

These providers may store data in India or in other countries. We use providers that protect data with appropriate safeguards.

How long we keep it

We keep your data while your account is active. If you close your account, you can ask for a copy for 30 days. We then delete your data within 90 days, except records we must keep by law, such as invoices and tax records, which we keep for the period tax law requires.

Security

We protect data with encrypted connections (HTTPS), restricted access and regular backups. No system is completely secure. If a breach affects your personal data, we will tell you and the authorities as the law requires.

Your rights

Under India's Digital Personal Data Protection Act, 2023, you can ask us to:

• tell you what personal data we hold about you and how we use it;
• correct or update it;
• delete it, unless we must keep it by law;
• stop using it where we rely on your consent;
• name someone to act for you if you are unable to.

Email hello@deccanstack.com with the subject "Privacy request". We will reply within the time the law requires.

Children

DeccanStack is made for businesses and is not meant for anyone under 18.

Changes to this policy

If we change this policy, we will post the new version here and email you about important changes.

Questions and complaints

For privacy questions or complaints, contact our grievance contact at hello@deccanstack.com. If you are not satisfied with our answer, you can complain to the Data Protection Board of India.